customer service operations specialist.

The company offers the following benefits for this Customer Service Operations Specialist position:

• Competitive remuneration package
• Dynamic working environment, focused on company’s values

The Customer Service Operations Specialist we are looking for will:

• Ensure accurate and timely processing of customer orders within ERP systems across all channels, including electronic, manual, and orders via the EKAPY platform.
• Maintain clear communication with customers regarding their order status, informing them of stock issues, partial deliveries, cancellations, and backorders. Collaborate with the Customer Service Solutions Manager to analyze order patterns, seasonality, and stockouts, and assess how customer data influences internal processes.
• Monitor daily orders according to established guidelines, resolving any issues such as incomplete orders or delivery blocks to guarantee customer satisfaction.
• Work closely with the Customer Team to maintain a smooth and efficient supply chain that aligns with global standards and customer requirements, while continuously driving improvements focused on customer needs.
• Ensure that delivery and invoice batch jobs run smoothly and without errors, intervening if any issues arise.
• Regularly assess and prioritize backorder fulfillment, contributing to S&OP meetings to help guide decisions regarding pending backorders and allocations.
• Keep open communication with other O2C functions, including the Collection & Disputes and Credit Teams, and collaborate with the Financial Solutions Manager for critical financial matters.
• Serve as the main point of contact for customer claims and returns, addressing and resolving them promptly, or directing them to the appropriate department for resolution.
• Manage master data requests within the scope of responsibilities and process customer consent for e-Invoicing.
• Ensure that service delivery meets key performance metrics, providing excellent service to both customers and internal divisions.

The ideal candidate for the position of Customer Service Operations Specialist will be expected to have the following:

• A Bachelor's degree from a reputable university in Business Administration, Finance, or a related field.
• Digital proficiency, with hands-on experience using IT systems, SAP, ERP, BI systems, and Microsoft Office.
• Fluency in Greek and English, both written and spoken.

• A customer-focused mindset with strong business acumen and a passion for delivering outstanding results.
• Excellent interpersonal, collaboration, communication, analytical, problem-solving, decision-making, as well as planning and organizational skills.
• A proven ability to adapt to change and thrive in a constantly evolving environment.
• A deep understanding of local and global regulatory requirements.
• Advanced negotiation, problem-solving, critical thinking, and decision-making skills.
• A team player, confident, competent, and resilient in handling challenges.

The ideal candidate for the position of Customer Service Operations Specialist will have

For any information about the position call +30 694 1617500 asking for Nikoletta Kourompina or via email at nkourompina@randstad.gr. Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.