summary

hybrid (athens), attica
permanent

specialism
multilingual

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job details

Are you ready for the next step in your career as a Flemish Back Office Agent?

How does the idea of joining the leading GameTech company in Greece & one of the fastest-growing in Europe sound?

We are seeking a highly motivated and detail-oriented Flemish Back Office Agent to join our client's team. The ideal candidate will be responsible for analyzing the results of BPO vendors to ensure the best customer experience and maintaining a stable operational plan.

This role involves supporting external functions, tracking current issues and solving problems by analyzing performance results.

...

Are you ready for the next step in your career as a Flemish Back Office Agent?

How does the idea of joining the leading GameTech company in Greece & one of the fastest-growing in Europe sound?

This role involves supporting external functions, tracking current issues and solving problems by analyzing performance results.

benefits
For the Flemish Back Office Agent role, the company offers:
- Competitive salary package and bonus scheme
- Unlimited access to Udemy & continuous training for all your learning and development needs
- Health and life insurance for you and your family
- Monthly allowance for lunch & commuting expenses
- A buddy will support you with your onboarding
- Clear career paths and a developmental 360° feedback framework
key responsibilities
As a Flemish Back Office Agent you will:
- Collaborate with internal and external stakeholders to ensure excellent customer support;
- Participate in the Scrum process and monitor operational queues;
- Perform CSAT analysis, focusing primarily on promoters and passives, with occasional attention to detractors;
- Identify and highlight opportunities for process improvement;
- Conduct daily calls for alignment and improvement initiatives.
qualifications
The ideal candidate for this Flemish Back Office Agent role should have:
- Proficiency in PC skills and MS Office, G-Suite
- Fluency in Flemish & advanced English skills
skills
- Product knowledge will be considered an asset
- Strong analytical and prioritization skills
- Active listening skills
- Advanced communication skills
- Availability to work in shifts, including weekends and holidays (excluding night shifts)
experience
Experience in online customer service
information
If you believe your profile could be a good match for this Flemish Back Office Agent role, apply online now!
Lydia Petsa lpetsa@randstad.gr +30 6941641439
Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. All applications are considered strictly confidential.

apply with randstad.
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If your cv is a good fit for the role, our team will arrange an interview, otherwise your cv is saved in our database and matched for future job opportunities.
reference and background check.
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your interview with our client.
We’ll ensure that you’re fully prepared ahead of your interview and know exactly what to expect - good luck!
start with your new job.
Congratulations, you’re ready to begin your new job. The team will ensure that you’re fully prepared for your first day.

lydia petsa

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flemish back office agent.

job details

benefits

key responsibilities

qualifications

skills

experience

information

the application process.

apply with randstad.

we will contact you.

video interview presentation.

the perfect job for you.

reference and background check.

your interview with our client.

start with your new job.

get in touch.

lydia petsa

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