learn more about job roles in customer service.

Our job profiles have been created to familiarise you with the responsibilities and day-to-day activities of a number of key job roles, so you can make the right decision before applying for a job. Start exploring qualifications, responsibilities, benefits and more in each job.

  • discover indicative roles such as:

    • Call Center Manager 
    • Call Center Team Leader 
    • Collection Agents 
    • Collections Manager 
    • Contact Center Manager 
    • Customer Care Manager 
    • Customer Care Supervisor 
    • Customer Experience Manager 
    • Customer Service Agents 
    • Customer Service Coordinator 
    • Inside Sales Specialist 
    • Restructuring Agents 
    • Technical Support Agent 
    • Order Customer Support Specialist 
    • Telesales Agents 
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