customer service specialist.

The company offers for the position of Customer Service Specialist:

• Competitive remuneration package
• Hybrid model of work
• Dynamic working environment focused on the company’s values

As a Customer Service Specialist your main responsibilities are:

• Receive, process, invoice, and monitor customer orders in gSAP, ensuring accuracy and completion
• Communicate with Supply to ensure correct and timely shipments
• Investigate order delays and proactively inform customers
• Provide exceptional after-sales service and support
• Maintain accurate records of all customer interactions and transactions
• Work with key users and data engineers to build data analytics models for process optimization
• Work closely with Supply, Sales, and Credit teams to ensure smooth operations
• Coordinate product returns, FOC sample shipments, and pricing lists in collaboration with relevant departments
• Process customer credits in accordance with corporate guidelines
• Efficiently manage exceptional sales requirements (memos, quotations, etc.)
• Deploy data analysis and reporting related to Order to Cash activities
• Participate in customer service projects and initiatives
• Ensure compliance with corporate policies and maintain high data accuracy

The ideal candidate for the position of Customer Service Specialist will be expected to possess the following:

• Bachelor Degree
• At least 5+ years of experience in customer service or order management
• Proficiency in SAP (gSAP) and MS Office
• Proficiency in English
• Strong analytical skills with the ability to interpret data and drive process improvements
• Excellent communication and problem-solving abilities
• Ability to work collaboratively in a fast-paced, cross-functional environment

• Mindset for continuous improvement
• Strong analytical and organizational abilities
• Keen attention to detail and precision
• Proactive and self-driven approach
• Excellent communication skills with the ability to collaborate across multiple teams
• Strong problem-solving capabilities
• Customer-focused mentality
• Ability to manage multiple tasks effectively
• Thrives in fast-paced, high-pressure environments

3+ years of experience in Customer Service role

If you believe your profile could be a good match for the Customer Service Specialist role, apply now!

For more information on the Customer Service Specialist role, you can contact Vasiliki Chatzitheochari Monday to Friday at +30 6946333279 from 09:00 a.m. - 17:00 p.m.

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.