french speaking collection advisor - swiss market.

The company offers the following benefits for this French speaking Collection Advisor:

• the opportunity to participate in the development of a front-running service centre
• a competitive package including an attractive base pay (including 2 extra salaries per year),
• bonus scheme plus extra benefits
• best-in-class training program that spans several weeks to develop your skill set and ensure your success
• professional growth and development opportunities
• working hours will be in accordance with Switzerland's business hours and candidates will work on premises

Your responsibilities as a French speaking Collection Advisor will be:

• to be at the forefront of the business, operating via telephone/chat/email to support French speaking customers located mostly in Switzerland
• to establish positive engagement with the customers, build relationships and demonstrate fair treatment
• to conduct affordability assessments in order to fully understand each customer's financial situation and, when needed, set up reasonable repayment plans
• to provide guidance to customers on the availability of free money advice
• to maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation

The qualifications for the French speaking Collection Advisor position are:

• a native or a near-native level in French or Swiss French
• adequacy in English
• good knowledge of German will be highly appreciated
• PC literacy

• excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base
• service oriented and problem solving mindset
• patience and calmness in all situations
• ability to work both independently as well as a member of a team

No previous experience is required for this role.

If you, or a friend, are interested in applying for the position of French speaking Collection Advisor, we want to hear from you today! Apply online by clicking the "Apply now" button and make your registration on our website!

Do you have some questions first? If so, don't hesitate to contact me, Maria Ioanna Chamntani, at multilingual@randstad.gr or at +30 6948754963  and either myself or one of my colleagues will gladly be at your disposal!

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview.  All applications are considered strictly confidential.